Service commitment

New and old customers:

Thank you for purchasing the CNC machine tool series products of Dingxing company! In order to protect your legitimate rights and interests, Taizhou Dingxing CNC machine tool factory makes the following warranty service commitments to you, and our local offices or technical specialists will provide you with them when you need them:

1. All series of products produced by the company are registered uniformly according to the number, and user service files are established. Relevant product information can be queried on our Dingxing website, or your opinions can be directly fed back to our website or directly called our hotline 0523-86860556 for complaint. The company will provide after-sales tracking service to customers in time.

2. The warranty period of this product is one year. During the warranty period, if it is not of manufacturing quality, but is damaged due to user installation problems or improper use, it shall be replaced or repaired at the customer's expense.

3. In addition to the maintenance expenses and travel expenses, the customer shall also bear the maintenance expenses.

4. Failure to enjoy the "Dingxing company warranty"

● failure or damage caused by failure to install, use, maintain and store according to the contents of the operation manual.

● equipment failure or damage caused by non Dingxing maintenance organization personnel maintenance, customer human reasons or design problems

● failure or damage due to force majeure (earthquake, fire, flood, etc.) and social events such as war, unrest and government actions.

Quality commitment

1. In strict accordance with the requirements of the contract, provide products that meet the design standards and qualified quality.

2. Strictly check and control the incoming quality of raw materials and supporting parts.

3. Ensure that the processing technology of the supplied equipment is perfect and the monitoring means are complete. The products will never leave the factory with defects.

4. The quality defects in the process of equipment manufacturing shall be reported to the demander and the supervision representative in time without concealment. If the equipment defect exceeds the standard specified in the contract, we will replace it unconditionally. In the process of installation and trial operation, if there are quality problems in the equipment, deal with the problems first, and then distinguish the responsibilities. Everything is based on meeting the needs of the project progress.

5. In case of missing parts or parts lost due to other reasons during unpacking, we are responsible for making up the missing parts as soon as possible. If the quality problems found during the installation and commissioning of the equipment and in the operation of the equipment in the future are caused by us, we will bear the responsibility and compensate the direct economic losses suffered by the demander.

6. The goods we provide comply with the national security regulations, have complete certificates, are made of the latest design and high-quality materials, and meet the quality specifications and performance requirements of the state in all aspects.

7. The warranty period is one year. In case of quality problems caused by our manufacturing during this period, we will provide free maintenance or replacement in time. The warranty period of the replaced or repaired equipment shall be extended, and we shall be responsible for the losses caused to you due to the time delay.

Supply period commitment

On the premise of meeting the customer's requirements and cooperating with the project progress, deliver the goods according to the delivery (pick-up) time specified by the customer and transport them to each construction site respectively. If we are lucky enough to serve your project, we will timely organize all technical documents and drawings provided by relevant departments for the production of products to be carefully, carefully and comprehensively reviewed, so that the design and production of products can finally meet your requirements. At the same time, we will prepare the production schedule according to the supply time specified in the contract. If necessary, we will ensure the supply of products with quality and quantity on schedule through human, financial and other resource allocation means.

Performance on schedule is the performance of an enterprise's reputation and strength. We regard reputation as the afterforce and foundation of development. If you can choose us to serve you, then you will be able to appreciate the corporate style of Jiangsu Dingxing.

Commitment of pre-sales and after-sales service

Timely provide all technical data and drawings specified in the contract. It is obliged to invite the bid inviter to participate in the bidder's technical design review when necessary.

Go to the site for technical services at the required time, and guide the bid inviter to carry out installation, divisional and complete trial operation and trial production according to the requirements of the bidder's technical data and drawings.

For the purchased supporting equipment related to the contract equipment, the bidder shall actively provide technical conditions and data that meet the requirements of equipment interface.

Strictly implement the minutes of meetings or agreements signed by the supplier and the demander on relevant issues.

Organize business training courses for the tenderee on equipment installation, commissioning, use and maintenance technology according to the provisions of the contract.

Strengthen pre-sales, in-sales and after-sales services, and implement "24-hour service", "advanced service", "whole process service" and "lifelong service" in the whole process of product manufacturing, installation, commissioning and overhaul.

After receiving the quality problem information, reply within 6 hours or send service personnel to the site as soon as possible to ensure that users are not satisfied with the quality and the service does not stop.

Meet the user's requirements for spare parts at any time.

Under any circumstances, we will never make it difficult for the owner for any reason.

In addition:

We are equipped with high-quality after-sales service personnel and 24-hour hotline service. After receiving the service requirements of the owner, we will reply or send service personnel within 6 hours and arrive at the site as soon as possible. We will provide you with comprehensive and timely high-quality services.